Reference

Your Rights and Our Legal Position

7p77722 operates under terms that vary by region — what applies to your account depends on local law and the eligible regions we serve.

Jurisdiction-dependent accessAccount eligibility conditionsbKash, Nagad, Rocket contextUser rights and dataBangladesh-relevant terms
7p77722 Your Rights and Our Legal Position
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If something in our terms is unclear, or you want to raise a legal query about your account — data access, eligibility, or a dispute — our support team handles these through the channels below. Response times on legal queries may be longer than general account help, but every request is logged and followed up.

Team online

Live Chat

Start a live chat session from your account dashboard. Legal queries are escalated to the right team, and you get a reference number for follow-up.

Email Support

Send your legal query — data requests, eligibility questions, account disputes — to our support email. Include your registered mobile number for faster routing.

Account Help Centre

Log into your account and go to Help to find policy documents and submit a formal request. Wallet-linked accounts using bKash or Nagad can verify identity there.

HOW WE HANDLE THIS

Data Handling, Security and Account Rights

Our approach to data and account security is built around the same principles as our payment flow — fast where it needs to be, careful where it matters. Here is how we manage the things that affect your account legally.

Data Storage and Retention

Account data — including transaction records for bKash, Nagad, and Rocket deposits — is retained for the period required by applicable law, then deleted or anonymised per our retention schedule.

Cookie and Tracking Policy

We use session cookies to keep your account active across pages and devices. Analytics cookies track page behaviour only in aggregate — no personal wallet data is shared with third parties.

Account Security Practices

Login uses OTP verification to your registered mobile number. Any change to your linked wallet — switching from Rocket to Nagad, for example — requires a re-verification step before the update goes live.

Requesting Changes or Access

You can request a copy of your account data or ask us to correct inaccurate information through the Help Centre. We process verified data requests within the timeframe set by applicable regional rules.

What You Actually Want to Know

These are the questions we hear most often about our legal terms — account eligibility, data rights, jurisdiction, and what changes when local law applies to your region.

Access depends on your local law and the eligible regions we serve. We cannot confirm legal status for your specific location — check what online gaming rules apply in your jurisdiction before opening an account.

If your account is restricted due to eligibility conditions, any verified balance linked to bKash, Nagad, or Rocket is reviewed per our terms. Contact support immediately with your registered mobile number to start the process.

Log into your account, go to Help, and submit a data access request. We process verified requests within the timeframe required by applicable regional rules and send the data to your registered contact.

No. We notify active accounts through the registered contact method — typically your mobile number — before material changes take effect. Continued use of the platform after notification counts as acceptance.

Raise a dispute through live chat or email support. Legal and account queries are escalated and logged. Every dispute receives a reference number so you can track progress through the resolution process.

Wallet identifiers — your bKash, Nagad, or Rocket number — are used only for transaction processing and identity verification. We do not sell or share personal payment data with advertising or analytics third parties.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.